What kind of help do you need?
Choose a category — go straight to the information you need
Deposits & Payments
How to deposit via bKash, Nagad, and Rocket — plus solutions to common issues.
12 GuidesWithdrawal
Everything you need to know about the withdrawal process, timelines, and limits.
9 GuidesAccount Management
Guides on profile management, security, login, and verification.
15 GuidesBonuses & Promotions
Terms and conditions for the welcome bonus, cashback, and free spins.
11 GuidesGames & Betting
Rules and guides for Sports Betting, slots, and Live Casino.
18 GuidesVIP & Rewards
Details on VIP tiers, the points system, and exclusive member benefits.
7 GuidesSecurity
Account security, two-factor authentication, and privacy policy.
6 GuidesMobile & App
App installation, mobile login, and performance issues.
8 Guides
How does the i89 Help Center work?
When something goes wrong on an online platform, the first question that comes to mind is — where do I turn, and who do I ask? i89-'s Help Center is built to give you straightforward answers to exactly these kinds of questions. You have two ways to get help — either work through a guide on your own, or speak directly with our support team.
Most issues are actually quite simple — a deposit not confirming, how to activate a bonus, how long a withdrawal takes. Our guides walk you through these questions step by step. No technical knowledge required — they're written in plain, everyday language that anyone can follow.
I89's support team is available seven days a week, around the clock. Even if you run into an issue at 3 a.m., send a message via Live Chat — a Bengali-speaking support agent will respond within minutes. That's one of the things that genuinely sets i89 apart: real, human support in Bengali.
Often what feels like a problem isn't really one — you just need to know where to look. For example, many users get stuck at the wrong step during a withdrawal, or they can see a bonus but aren't sure how to use it. The guide section below covers each of these common situations in detail.
Quick Answers
Most Frequently Asked
Your balance is usually updated within 1 to 3 minutes. If there's a delay, take a screenshot of your payment and reach out via live chat.
The minimum deposit at i89 is ৳100. This applies across all three payment methods — bKash, Nagad, and Rocket.
Multiple withdrawals per day are allowed at i89. The exact limits may vary depending on your account tier.
No, you must complete the wagering requirements before withdrawing any bonus funds. Full details are available on the promotions page.
Large withdrawals require identity verification. For smaller transactions, phone number verification is generally sufficient.
Yes. i89 is built with a mobile-first design, runs smoothly on older Android devices, and also has a dedicated app.
How to deposit with bKash
First time depositing? Read this guide
Log in to your i89 account
Log in with your phone number and password. New user? Register first.
Click the "Deposit" button
Look for the green "Deposit" button at the top of your dashboard and tap it.
Select bKash
Select "bKash" as your payment method and enter the deposit amount.
Send money to i89's bKash number
Send the specified amount to the number shown on screen. Make sure to enter the reference number correctly.
Copy the transaction ID
Enter the TrxID from bKash into the payment form and confirm.
Check Balance
Your balance should update within 1–3 minutes. If it doesn't, contact us via live chat.
Withdrawal Steps
How to withdraw your winnings via bKash
Check Wallet Balance
Before withdrawing, check your available balance. Bonus balance is separate.
Go to the "Withdrawal" section
From the account menu, select "Withdrawal".
Choose a payment method and enter an amount
Select bKash or Nagad, then enter your number and the amount.
Verify with OTP
Confirm your withdrawal request using the OTP sent to your registered number.
Get Paid
Funds are typically credited to your bKash account within 5–15 minutes. During peak hours, it may take a little longer.
When making a withdrawal, your i89 registered phone number and bKash number do not have to be the same. However, the name on your i89 account must match the name on your bKash account.
Payments & Transactions
Bonuses & Account
I89 VIP Program
The more you play, the more rewards you unlock
The i89 VIP program is a special rewards system for regular players in Bangladesh. The more time you spend playing, the more points you earn — and as your points grow, so does your tier. Higher tiers come with better cashback rates, faster withdrawals, and a dedicated personal account manager.
Earning VIP points is straightforward. Every bet or wager you place automatically adds points to your balance. Certain games — particularly Live Casino and Sports Betting — accumulate points at a higher rate, so players who regularly enjoy these sections can climb to higher tiers much faster.
Diamond and Platinum members enjoy i89's most exclusive benefits — special odds boosts on selected matches, increased maximum withdrawal limits, and a birthday bonus. You can check your current VIP tier and the points needed to advance from the i89 Help Center.
VIP points on active i89 accounts do not expire. However, if there is no activity for 90 consecutive days, your points may decrease.
Bronze
- 5% Cashback
- Regular Bonuses
- General Support
Silver
- 8% Cashback
- Weekly Bonus
- Priority Support
Gold
- 12% Cashback
- High Withdrawal Limits
- Personal Manager
Diamond
- 18% Cashback
- Maximum Limit
- Exclusive Event Invitations
What makes the i89 Help Center different
The i89 Help Center is more than just an information page — it's a complete support system. Guides, video tutorials, and live support are all available in one place.
On many online platforms in Bangladesh, support is only available in English — or you end up struggling just to explain your issue. At i89, you can get help in Bangla, not just by typing, but by having a proper conversation to get your problem solved.
If you run into any issues while playing on mobile, the i89 support team can review your screenshots and help resolve the problem. Since you can send images directly in live chat, even complex issues are easy to sort out.
If you're new to i89, the "Get Started" guide is especially useful. It walks you through every step — from opening an account to placing your first bet — with screenshots included.
If you have any security concerns, check out i89's security guide — it covers how to enable two-factor authentication, how to keep your account safer, and how to tell if someone is trying to log in as you.
Contact Support
If the guides don't solve your issue, speak to us directly
Live Chat
The fastest way to reach us — average response time is 4 minutes. Chat with us in Bangla.
Email Support
For more complex issues, send us an email. We typically respond within 2 hours.
Telegram Support
Get the latest updates and support on i89's official Telegram channel.
I89's support team will never ask for your password, OTP, or full payment PIN. If anyone requests this information, it is not i89's official support.
General FAQ
Frequently Asked in the Help Center